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August 14, 2026

Podcasts

How Call Centre Agents Are Helping Clinics

Marc Obeid of Walaw explains how call centre teams can support patient communication and reduce pressure on clinic staff.

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Clinical Operations Consulting
EMR Selection and Implementation
Workflow and EMR Optimization
AI Integration and Team Training

Clinical Operations Consulting
EMR Selection and Implementation
Workflow and EMR Optimization
AI Integration and Team Training

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WHAT WE'RE THINKING

Clinic Operations

Clinic team testing an AI receptionist handoff | Équipe clinique testant le transfert d’un accueil téléphonique par IA

Before a Quebec Clinic Pilots an AI Receptionist: Set Boundaries, Escalation and Stop Rules

Clinic Operations

Clinic team reviewing a missed-appointment recovery workflow | Équipe clinique examinant un processus de récupération des rendez-vous manqués

A Reminder Is Not a No-Show Strategy: Build the Workflow Behind Missed Appointments

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Before a Quebec Clinic Pilots an AI Receptionist: Set Boundaries, Escalation and Stop Rules

A Reminder Is Not a No-Show Strategy: Build the Workflow Behind Missed Appointments

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